REFUND POLICY

This Refund Policy supplements the Terms and Conditions of Sale and Use and the Terms of Subscription of GlobalRecharge.

1. GENERAL PRINCIPLES

GlobalRecharge operates as an independent intermediary in connection with the procurement and delivery of mobile credit top-up solutions.

Due to the digital and potentially immediately usable nature of these products, cancellation and refund eligibility may depend on the type of product, whether it has been delivered or used, and the circumstances of the transaction.

Nothing in this Refund Policy is intended to limit any mandatory rights available to users under applicable law.

2. PINS AND RECHARGE CODES

Once a valid PIN, voucher or digital code has been delivered or made available to the user, the order is generally considered fulfilled.

Due to the nature of digital products and the fact that a digital code may be used, copied or transferred immediately after delivery, a valid code that has been correctly delivered is generally non-cancellable, non-exchangeable and non-refundable, except where required by applicable law or in the circumstances set out in this Refund Policy.

Users are therefore encouraged to carefully verify the country, operator, product, amount and any other relevant information before confirming an order.

3. CIRCUMSTANCES ELIGIBLE FOR A REFUND

A refund request may be considered in circumstances including where:

• the purchased product was not delivered;
• a product different from the one ordered was delivered due to an error attributable to GlobalRecharge;
• the same purchase was charged more than once in error;
• an incorrect amount was charged;
• an unauthorised transaction is confirmed following verification;
• GlobalRecharge cancels an order after payment without providing the corresponding product or service;
• a refund is otherwise required by applicable law.

Each refund request may be subject to reasonable verification before approval.

4. CIRCUMSTANCES GENERALLY NOT ELIGIBLE FOR A REFUND

Subject to any mandatory rights under applicable law, a refund may generally be refused where:

• a valid PIN or digital code has already been delivered;
• the code has already been used, activated or redeemed;
• the user selected the wrong operator, country, product or amount;
• information entered by the user was incorrect;
• the product is incompatible with the user's device, account or service where the relevant conditions were reasonably available before purchase;
• the issue results from incorrect use of the code or failure to follow the applicable instructions;
• the user simply changes their mind after delivery of the digital product.

This does not affect any remedies available to users where a product or service is defective, incorrect or not provided as agreed.

5. SUBSCRIPTIONS

GlobalRecharge subscriptions are billed monthly and automatically renew until cancelled.

Subscribers may cancel their subscription at any time in accordance with the Terms of Subscription.

Cancellation prevents future renewals but does not automatically result in a refund for a subscription period that has already commenced.

A refund may nevertheless be granted where a subscription was charged incorrectly, charged more than once, subject to a confirmed unauthorised payment, where a paid service was not provided due to circumstances attributable to GlobalRecharge, or where otherwise required by applicable law.

6. HOW TO REQUEST A REFUND

Refund requests should be submitted to:

contact@globalrecharge.co

To process a request, the user may be asked to provide information reasonably necessary to identify and verify the transaction, including:

• email address;
• order or transaction reference;
• product concerned;
• description of the issue;
• supporting information reasonably necessary to verify the request.

For security reasons, GlobalRecharge will never ask users to send their complete payment card details or confidential payment credentials by email.

7. REVIEW OF REFUND REQUESTS

GlobalRecharge reviews refund requests reasonably and based on the circumstances of each transaction.

Technical or operational verification may be required to determine whether a code was properly delivered, whether it was valid at the time of delivery, or whether the transaction was correctly completed.

Where verification requires information from an independent service provider involved in fulfilling the transaction, the processing time may be reasonably extended.

8. REFUND METHOD

Where a refund is approved, it will generally be issued to the payment method used for the original transaction, where technically possible.

The time required for the refund to appear in the user's account may depend on the relevant payment service provider or financial institution.

GlobalRecharge does not control the processing times of financial institutions once an approved refund has been issued.

9. SUSPICIOUS OR FRAUDULENT TRANSACTIONS

GlobalRecharge may temporarily suspend the processing of an order or refund request where reasonable verification is necessary due to suspected fraud, unauthorised use of a payment method, abuse or unlawful activity.

Such verification does not affect the user's legitimate rights under applicable law.

10. THIRD-PARTY SERVICES

Certain products and services available through GlobalRecharge rely on infrastructure or services provided by independent third-party providers.

GlobalRecharge may need to verify with the relevant provider the status of a PIN, digital code, recharge or other service before determining the outcome of a refund request.

The involvement of a third-party provider does not limit any mandatory rights or remedies that the user may have against GlobalRecharge under applicable law.

11. CONSUMER RIGHTS AND GOVERNING LAW

This Refund Policy should be read together with GlobalRecharge's Terms and Conditions of Sale and Use and Terms of Subscription.

SIXLABS Studio Limited is established in Hong Kong. This Refund Policy is governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection rights applicable to the user that cannot lawfully be excluded.