Last Updated: 24 July 2026
This Privacy Policy explains how SIXLABS Studio Limited (“SIXLABS”, “GlobalRecharge”, “we”, “us” or
“our”) collects, uses, stores, shares and protects personal data when you access or use
GlobalRecharge.co (the “Platform”) and its related services.
We are committed to respecting the privacy of our users and handling personal data in accordance
with applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of
Hong Kong (“PDPO”), where applicable.
GlobalRecharge is an online platform facilitating access to mobile credit top-ups and telecommunications-related services.
The Platform operates solely as an independent intermediary, acting on behalf of its users in connection with the procurement and delivery of mobile credit top-up solutions and telecommunications services.
Unless expressly stated otherwise, SIXLABS Studio Limited is not affiliated with, endorsed by, sponsored by, or acting as an authorised representative of any mobile network operator displayed or referenced on the Platform.
Any trademarks, logos, operator names and trade names appearing on the Platform remain the property of their respective owners and are used solely to identify the relevant services.
Further information concerning our services and contractual relationship with users is available in our applicable Terms and Conditions of Sale and Use.
Depending on how you use GlobalRecharge, we may collect and process the following categories of personal data:
When you contact us, we may process your contact details, correspondence, transaction information and any other information you voluntarily provide in connection with your request.
We seek to collect only personal data that is reasonably necessary and proportionate to the relevant purpose.
Payments made through GlobalRecharge are processed using secure third-party payment service providers.
Payment credentials handled directly by those providers are subject to their respective privacy, security and regulatory requirements.
GlobalRecharge may receive limited transaction information necessary to confirm, manage, secure and support an order, such as the payment status, transaction reference, amount and currency.
We do not disclose the identity of our commercial payment partners in this Privacy Policy except where disclosure is required by applicable law or otherwise necessary in connection with the relevant service.
We may use personal data where reasonably necessary to:
Personal data will not be used for a new purpose incompatible with the purpose for which it was originally collected unless permitted by applicable law or the appropriate consent has been obtained.
GlobalRecharge facilitates access to mobile credit top-up solutions and telecommunications-related services.
Depending on the selected product, a recharge may be supplied electronically as a PIN, voucher code or other digital redemption credential, which the user may redeem in accordance with the instructions and conditions applicable to the relevant service.
We process only the information reasonably necessary to facilitate, secure, deliver and support the relevant transaction.
A mobile telephone number will only be collected or processed where reasonably necessary for the selected service or another legitimate operational purpose.
To operate GlobalRecharge and fulfil user requests, we may disclose or make personal data available, where reasonably necessary, to certain categories of third parties, including:
We do not sell personal data to unrelated third parties.
Where third-party service providers process personal data on our behalf, we take reasonable steps designed to ensure that such data is handled appropriately and consistently with applicable data protection requirements.
Under the Hong Kong framework, data users remain responsible for taking contractual or other measures to ensure processors meet applicable retention and security requirements.
GlobalRecharge operates internationally and may use service providers and technical infrastructure located in different jurisdictions.
Accordingly, personal data may be processed or stored outside Hong Kong or outside the country in which a user is located.
Where appropriate, we take reasonable measures designed to protect personal data processed through international service providers in accordance with applicable requirements.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including the provision of our services and the fulfilment of legal, accounting, security, fraud-prevention and dispute-management requirements.
The applicable retention period may vary depending on the nature of the information and the relevant transaction.
When personal data is no longer reasonably required, it may be securely deleted or anonymised, subject to applicable legal requirements.
This reflects the Hong Kong principle that personal data should not be retained longer than necessary for the purpose for which it is used.
We take reasonable and practicable measures designed to protect personal data against unauthorised or accidental access, processing, disclosure, alteration, loss, erasure or misuse.
Access to personal data is limited according to operational requirements, and we expect service providers handling personal data on our behalf to maintain appropriate safeguards.
However, no Internet-based service or method of electronic storage can guarantee absolute security.
The PDPO specifically requires practicable measures to protect personal data against unauthorised or accidental access, processing, erasure or other use.
GlobalRecharge may use cookies and similar technologies necessary to operate the Platform and, where applicable, to:
Where consent is required by applicable law, relevant non-essential technologies will be used in accordance with the user's choices.
Additional information is available in our Cookie Policy.
Where permitted by applicable law and subject to any required consent, GlobalRecharge may use contact information to send users information relating to mobile recharge, telecommunications and related GlobalRecharge services.
Users may request at any time that their personal data cease to be used for direct marketing, without charge, by using the unsubscribe mechanism provided in the relevant communication or by contacting:
Under Hong Kong's PDPO, organisations must notify individuals and obtain the required consent before using personal data for direct marketing, and an individual may subsequently opt out at any time without charge.
We do not provide personal data to unrelated third parties for their independent direct marketing purposes without the consent required by applicable law.
Subject to applicable law, you may have rights concerning personal data held about you.
Under the Hong Kong PDPO, individuals have rights to ascertain whether a data user holds their personal data, request access to such data and request correction of inaccurate personal data.
Depending on the law applicable to you, you may have additional rights regarding your personal data.
Privacy-related requests may be submitted to:
We may request reasonable information to verify the identity and authority of the person making a request before responding to it.
GlobalRecharge is not intended for use by persons who do not have the legal capacity under applicable law to enter into the relevant transaction.
We do not knowingly seek to collect personal data from children except where permitted by applicable law and necessary in connection with a legitimate service.
GlobalRecharge may display names, trademarks or other information relating to telecommunications operators and third-party services solely for purposes including identifying the services available through the Platform.
Unless expressly stated otherwise, such references do not imply any affiliation, endorsement, sponsorship, partnership or agency relationship between SIXLABS Studio Limited and the relevant third party.
Where a third party must process certain information in connection with fulfilling a user's request, its processing may also be subject to its own applicable privacy obligations.
We may preserve, use or disclose personal data where reasonably necessary to:
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
Any updated version will be made available on the Platform and will indicate its latest revision date.
Where required by applicable law, we will provide additional notice or obtain consent in relation to material changes.
SIXLABS Studio Limited is incorporated in Hong Kong and processes personal data in accordance with applicable Hong Kong data protection requirements, including the Personal Data (Privacy) Ordinance (Cap. 486).
Nothing in this Privacy Policy is intended to limit any mandatory privacy or data protection rights available to an individual under applicable law.
For questions concerning this Privacy Policy or the processing of your personal data, or to submit an applicable privacy request, please contact:
SIXLABS Studio Limited
Unit 1603, 16/F, The L. Plaza
367–375 Queen's Road Central
Sheung Wan, Hong Kong
Email: contact@globalrecharge.co
This platform operates solely as an independent intermediary, acting on behalf of its users in connection with the procurement and delivery of mobile credit top-up solutions and telecommunications services. Unless expressly stated otherwise, the publisher holds no legal affiliation, commercial approval, or sponsorship arrangement with any of the mobile network operators referenced herein. All trademarks, logos, and trade names reproduced remain the exclusive property of their respective owners and are used solely for the purpose of objectively identifying the relevant services. For further information, users are invited to refer to the applicable Terms and Conditions of Sale and Use .