Last Updated: 24 July 2026
These General Terms and Conditions of Sale and Use (the “Terms”) govern access to and use of GlobalRecharge.co (the “Platform”) and the purchase or use of the products, services and subscription benefits made available through it (collectively, the “Services”). In these Terms, “GlobalRecharge”, “we”, “us” and “our” refer to SIXLABS Studio Limited. The terms “User”, “you” and “your” refer to any person accessing, purchasing from or using the Platform.
These Terms establish the contractual framework governing the relationship between GlobalRecharge and its Users.
They apply, as relevant, to:
The specific characteristics, price and essential conditions applicable to a product, Service or subscription are those presented to the User before the relevant transaction is confirmed.
By creating an account, placing an order, purchasing a Service, subscribing to a plan or otherwise expressly accepting these Terms during the relevant transaction process, the User agrees to be bound by them.
Users should review the applicable terms and pricing information before completing a transaction.
If a User does not agree to these Terms, they should not complete a purchase or subscribe to a paid Service.
Nothing in these Terms is intended to exclude or restrict mandatory rights that cannot lawfully be waived under applicable law.
The contractual relationship may also be governed, where relevant, by:
These documents should be interpreted together.
Where a specific policy governs a particular subject matter, that policy applies to that subject matter to the extent that it is consistent with applicable mandatory law.
For example:
Orders, subscriptions, confirmations and other contractual actions may be completed electronically.
The use of electronic communications, electronic records and online acceptance mechanisms is intended to have legal effect to the extent recognised under applicable law.
Users are responsible for ensuring that the email address and other contact information associated with their account remain accurate so that transactional communications can be delivered correctly.
The Services are intended for persons who have the legal capacity to enter into the relevant transaction under the law applicable to them.
Unless otherwise permitted by applicable law, Users must be at least 18 years old to enter into paid transactions through the Platform.
By completing a purchase or subscription, the User represents that they have the legal capacity and authority necessary to do so.
Users are responsible for providing accurate and complete information when:
Because certain telecommunications products are digitally delivered and may become usable immediately, Users must carefully verify all transaction details before confirming an order.
Where a User provides an incorrect telephone number, operator, country, account identifier, email address or other delivery information, GlobalRecharge cannot guarantee recovery, cancellation or replacement of a product once it has been successfully processed or delivered.
Refund eligibility in such circumstances is determined in accordance with the Refund Policy and applicable law.
This provision does not apply where the error is attributable to GlobalRecharge or where mandatory law requires another remedy.
Where a User account is provided, the User is responsible for taking reasonable measures to protect their login credentials.
Users must promptly notify GlobalRecharge if they reasonably believe that:
GlobalRecharge may take reasonable security measures, including temporarily restricting account access or requesting verification, where necessary to protect the User, the Platform or other parties.
GlobalRecharge is a digital platform facilitating access to mobile recharge products and telecommunications-related services.
Depending on the product selected, the Services may include:
Certain products may be supplied electronically and become usable immediately upon delivery.
GlobalRecharge operates as an independent intermediary in connection with the procurement and delivery of mobile recharge solutions and telecommunications-related products.
Unless expressly stated otherwise, SIXLABS Studio Limited:
Certain Services rely on independent telecommunications, network, recharge or technical service providers.
Names, logos, trademarks and other identifiers relating to mobile network operators or third-party services may be displayed solely for the purpose of identifying compatible products or Services.
All such trademarks and other intellectual property remain the property of their respective owners.
Their appearance on GlobalRecharge does not, by itself, imply partnership, sponsorship, endorsement or agency.
The availability and performance of a product may depend on factors including:
GlobalRecharge does not control the underlying telecommunications networks operated by independent third parties.
Where a failure or delay is attributable solely to such a third party, GlobalRecharge will nevertheless handle the User's request in accordance with its contractual obligations, Refund Policy and any mandatory rights applicable to the transaction.
Certain mobile recharge products are provided in the form of a PIN, voucher, recharge code or other digital redemption credential.
Where a valid digital product is successfully delivered or made available to the User, the transaction may be regarded as fulfilled subject to the Refund Policy and applicable law.
Users are responsible for keeping digital codes secure after delivery and for following the applicable redemption instructions.
Payments for products and subscriptions are processed through independent third-party payment service providers.
GlobalRecharge may receive limited transaction information necessary to:
GlobalRecharge does not operate a general-purpose electronic wallet or stored-value account for Users through its standard Services.
In particular, the Mobile Expense Benefit described elsewhere in these Terms does not create a stored monetary balance or an electronic wallet.
Certain aspects of the Services are governed by specific policies published on the Platform and incorporated into the contractual framework where applicable.
These include:
These policies should be read together with these Terms.
Where a specific policy governs a particular subject matter, it shall apply to that subject matter, subject to applicable mandatory law.
These Terms constitute the general contractual framework governing use of GlobalRecharge.
Where there is an inconsistency between these Terms and a specific policy:
Nothing in the contractual documents shall be interpreted as excluding any mandatory right or remedy that cannot lawfully be excluded.
GlobalRecharge may periodically update, improve, replace or modify the Platform and its Services for legitimate operational reasons, including:
Such changes may include the addition, modification or removal of certain features or products.
A change to the Platform will not retroactively alter the essential terms of a digital product that has already been purchased and paid for, except where:
Changes affecting the price or material benefits of an existing subscription will be handled in accordance with the Terms of Subscription and applicable law.
Where appropriate, advance notice will be provided before a material change takes effect.
Certain Services rely on third-party mobile networks, telecommunications providers, technical infrastructure or other independent service providers.
GlobalRecharge may replace or change such providers where reasonably necessary, provided this does not unlawfully reduce the rights attached to a transaction or subscription already paid for.
The availability of a specific operator, denomination, destination, eSIM product or other Service may change from time to time due to technical, commercial or regulatory circumstances.
Subject to availability, GlobalRecharge may provide access to digital telecommunications products and related Services including:
The products actually available may vary by country, operator, destination and technical availability.
A product displayed on the Platform does not constitute a guarantee that it will remain permanently available.
Before confirming an order, Users are provided with the material information reasonably necessary to identify the relevant product or Service.
Depending on the transaction, this may include:
Users must review this information carefully before confirming a transaction.
GlobalRecharge seeks to ensure that product descriptions and prices are accurate and not misleading, consistent with applicable consumer-protection requirements. Hong Kong's Trade Descriptions Ordinance prohibits, among other things, false descriptions of services and misleading omissions.
An order is submitted when the User completes the relevant checkout process and confirms the transaction.
By placing an order, the User represents that:
Submission of an order does not necessarily mean that the order has been finally accepted or successfully fulfilled.
GlobalRecharge may need to verify payment, availability, security or other relevant conditions before completing the transaction.
An order becomes effective when GlobalRecharge confirms acceptance or begins processing the requested digital product following successful payment authorisation, subject to any security or technical verification reasonably required.
GlobalRecharge may decline an order before fulfilment where reasonable grounds exist, including:
Where payment has already been successfully collected but the product cannot be supplied, the transaction will be handled in accordance with the Refund Policy and applicable law.
GlobalRecharge products are supplied electronically and do not normally involve physical delivery.
Depending on the selected Service, delivery may occur through:
Users are responsible for ensuring that any email address, telephone number, account identifier or other delivery information supplied is accurate.
Certain products are provided as a PIN, voucher, recharge code or other digital redemption credential.
Once such a code is successfully made available to the User, it may be capable of immediate use, copying or transfer.
Users must therefore:
A valid digital code that has been correctly delivered will generally be treated as delivered for contractual purposes.
This does not affect the User's rights where, for example:
Refund eligibility is governed by the Refund Policy.
Most digital products are intended to be processed promptly following successful payment and any necessary verification.
However, delivery or activation may occasionally be delayed due to circumstances including:
Any delivery timeframe displayed on the Platform is an estimate unless expressly stated to be guaranteed.
GlobalRecharge will take reasonable steps to process the transaction and address material delays in accordance with the nature of the Service and applicable law.
Users are solely responsible for reviewing destination details before confirming an order.
Where a transaction has been correctly processed using incorrect information supplied by the User — such as an incorrect mobile number, operator, country, email address or account identifier — GlobalRecharge may be unable to reverse or recover the product.
This is particularly relevant where a recharge or digital code has already been delivered or redeemed.
Any refund or replacement request will nevertheless be considered under the Refund Policy and applicable mandatory law.
GlobalRecharge may apply reasonable transaction-monitoring, security and fraud-prevention measures.
Where a transaction presents unusual or potentially fraudulent characteristics, GlobalRecharge may:
Such measures may be taken where reasonably necessary to protect Users, GlobalRecharge, payment providers or other third parties.
Ici je remplacerais ton expression "KYC/AML procedures" par "security, fraud-prevention or verification measures", sauf si SIXLABS est réellement soumise à une obligation réglementaire KYC/AML pour l'activité concernée. Il vaut mieux ne pas se présenter contractuellement comme un établissement financier réglementé si ce n'est pas le cas.
GlobalRecharge may refuse, suspend or cancel an order where there are reasonable grounds to do so, including:
The decision must be proportionate to the circumstances.
Where an order is cancelled after payment but before the relevant product has been supplied, any amount due back to the User will be handled in accordance with the Refund Policy and applicable law.
GlobalRecharge does not exclude liability merely because an order has been refused or suspended; any mandatory contractual or consumer rights remain unaffected.
GlobalRecharge offers recurring subscription plans providing access to telecommunications-related services, features and benefits.
The available subscription plans, their respective prices, included benefits, usage allowances and Mobile Expense Benefit limits are described in Article 7 and on the relevant subscription or checkout page.
The specific plan selected by the User, together with its applicable price and principal benefits, will be displayed before the subscription is confirmed.
Before confirming a subscription, the User will be provided with the material information applicable to the selected plan, including:
The User will have the opportunity to review this information before confirming the subscription.
GlobalRecharge will not present a recurring subscription as a one-time purchase.
The subscription becomes active following successful payment and confirmation of the subscription.
Unless otherwise expressly stated at checkout, the first billing period begins on the date on which the subscription is successfully activated.
Once activated, the User is granted access to the benefits associated with the selected plan, subject to the eligibility, availability and usage conditions set out in these Terms and, in particular, Article 7.
By subscribing to a recurring plan, the User expressly authorises GlobalRecharge and its independent payment service provider to charge the payment method selected by the User for the subscription fee applicable to each billing period.
This authorisation remains effective until the subscription is cancelled or otherwise terminated in accordance with these Terms.
The amount charged will correspond to the subscription price disclosed to the User at the time of subscription, subject to any subsequent price change made in accordance with Section 6.9.
Unless cancelled, the subscription automatically renews at the end of each billing period for a further period of the same duration.
The applicable subscription fee will be charged automatically to the payment method associated with the subscription.
Unless expressly stated otherwise before purchase, subscriptions do not involve a minimum commitment beyond the billing period already purchased.
The User may cancel the subscription at any time in accordance with Section 6.7.
GlobalRecharge may send transactional or service-related communications concerning the subscription, including communications relating to:
Users are responsible for maintaining a valid email address and accurate contact information associated with their account.
The User may cancel their subscription at any time.
Cancellation may be completed:
Cancellation stops future automatic renewals.
Unless otherwise required by applicable law or provided under the Refund Policy, cancellation does not automatically entitle the User to a refund of a billing period that has already commenced.
Where applicable, access to the benefits associated with the subscription will normally continue until the end of the billing period already paid for.
To prevent a subsequent renewal charge, the cancellation request must be submitted before the relevant renewal has been processed.
GlobalRecharge does not impose a fixed advance cancellation period unless such a requirement is expressly disclosed before subscription and is reasonably necessary.
Where a renewal payment has already been processed before cancellation takes effect, any request for reimbursement will be assessed in accordance with the Refund Policy and applicable mandatory law.
Cancellation of a subscription is distinct from deletion of a User account. A User may cancel recurring billing without necessarily closing their GlobalRecharge account.
GlobalRecharge may revise the price of a subscription for future billing periods.
Any price change will not retroactively affect a billing period that has already been paid.
Where a price increase applies to an existing recurring subscription, GlobalRecharge will provide reasonable advance notice before the new price becomes effective where required or appropriate.
Such notice will identify the new price and its intended effective date.
If the User does not wish to continue the subscription at the revised price, the User may cancel before the new price applies.
GlobalRecharge may update the terms applicable to subscriptions where reasonably necessary for legal, regulatory, technical, security, operational or commercial reasons.
Changes that materially affect the essential terms of an existing subscription will not apply retroactively to a billing period already paid for, except where required by applicable law.
Where appropriate, Users will receive reasonable notice of a material change before it takes effect and will be able to cancel their subscription if they do not wish to continue under the revised terms.
If a recurring payment cannot be successfully processed, GlobalRecharge may take reasonable measures to recover the outstanding subscription payment.
These may include:
GlobalRecharge is not required to continue providing paid subscription benefits where the corresponding subscription fee has not been successfully paid.
GlobalRecharge may occasionally make promotional pricing, introductory offers or trial periods available.
Where such an offer is made, its material conditions will be clearly disclosed before the User subscribes, including, where applicable:
Promotional or trial conditions apply only where they are expressly presented and accepted as part of the relevant subscription offer.
The specific services, allowances, discounts and other benefits associated with each subscription plan are governed by Article 7.
Any Mobile Expense Benefit available under a subscription is also subject to the eligibility, documentation, verification and reimbursement requirements set out in Article 7.
A subscription does not create any entitlement to a cash payment or stored monetary balance merely because a particular benefit has not been used during the relevant billing period.
GlobalRecharge may suspend or terminate a subscription where reasonably necessary, including in cases of:
Any suspension or termination will be proportionate to the circumstances and will not affect rights that cannot lawfully be excluded.
Where appropriate, GlobalRecharge will inform the User of the suspension or termination and its consequences.
As part of an active subscription, Users are granted access to the GlobalRecharge digital Platform and to the telecommunications-related products, services and benefits included in their selected subscription plan.
Depending on the applicable plan, these may include:
Certain products and services may be procured, processed or delivered through independent third-party telecommunications, network or technical service providers.
Availability may vary depending on the User's country, mobile network operator, destination, device compatibility, network coverage and technical availability.
GlobalRecharge currently offers the following subscription plans:
| Benefit | Starter | Premium | Gold |
|---|---|---|---|
| Subscription Price | €9.90/month | €29.90/month | €49.50/month |
| International Data | 3 GB | 5 GB | 10 GB |
| Call Minutes | 180 | 1,000 | 2,500 |
| SMS | 250 | 500 | 1,500 |
| Mobile Expense Benefit | Up to €15/month | Up to €60/month | Up to €100/month |
| SIM Cards, Top-Ups & Roaming | Included* | Included* | Included* |
| eSIM | Included* | Included* | Included* |
| Repairs & Insurance | Access to eligible services* | Access to eligible services* | Access to eligible services* |
| Top-Up Discounts | 3–7% | 5–10% | Up to 20% |
| Early Access to New Offers | — | — | Included |
| Priority / VIP Support | — | — | Included |
| Cancellation | Anytime | Anytime | Anytime |
* Subject to eligibility, geographic availability, network availability, device compatibility and the specific conditions applicable to the relevant service.
The subscription benefits available to a User are those associated with the active subscription plan selected at the time of purchase.
Certain benefits may vary depending on the country, operator, product, service, destination or technical conditions applicable at the relevant time.
Subscription benefits are personal to the User and may not be sold, transferred, assigned or commercially exploited unless expressly authorised by GlobalRecharge.
Each active subscription plan provides access to a Mobile Expense Benefit, subject to the conditions set out in this Section.
Eligible Users may submit qualifying mobile and telecommunications-related expenses for partial reimbursement, subject to:
The maximum Mobile Expense Benefit available depends on the User's active subscription plan:
The Mobile Expense Benefit is an ancillary benefit attached to an active GlobalRecharge subscription and does not constitute a standalone financial product.
The Mobile Expense Benefit operates as a reimbursement mechanism for eligible expenses actually incurred and paid by the User.
Each request is assessed individually in accordance with the eligibility requirements and supporting documentation provided.
A reimbursement:
For the avoidance of doubt, the Mobile Expense Benefit:
GlobalRecharge does not provide banking, payment-account or electronic-money services through this benefit.
The expressions "up to €15", "up to €60" and "up to €100" refer solely to the maximum reimbursement amount potentially available during the relevant billing period and do not represent an automatic payment, guaranteed credit or cash entitlement.
The Mobile Expense Benefit is subject to the following maximum limits:
| Subscription Plan | Monthly Subscription Price | Maximum Reimbursement per Billing Period |
|---|---|---|
| Starter | €9.90/month | Up to €15 |
| Premium | €29.90/month | Up to €60 |
| Gold | €49.50/month | Up to €100 |
The applicable limit is determined by the User's active subscription plan at the time the reimbursement request is submitted.
Unused reimbursement capacity:
The reimbursement granted for any individual request shall not exceed the actual verified amount of the eligible expense.
The total reimbursement paid during any billing period shall not exceed the maximum limit applicable to the User's active subscription plan.
An expense may qualify for reimbursement where it:
Eligible categories may include the following.
Other products or services having a sufficiently direct functional connection with mobile or telecommunications use may also be considered where they satisfy the applicable eligibility requirements.
Expenses that do not have a sufficiently direct connection with mobile or telecommunications use are not eligible for reimbursement.
This includes, in particular:
GlobalRecharge may reject an expense where the supporting evidence does not reasonably demonstrate that the eligibility requirements have been satisfied.
Each reimbursement request must be supported by sufficient documentation allowing GlobalRecharge to verify the expense.
The supporting evidence should, where applicable, show:
The transaction should generally have occurred within the 30 days preceding the reimbursement request.
Accepted document formats may include:
Documents should be provided in English or in a format that can be reliably interpreted or translated.
The technical acceptance or upload of a document does not constitute approval of the reimbursement request.
To submit a reimbursement request, the User must:
The User is responsible for ensuring that all information and documentation submitted is accurate, complete and genuine.
Processing times are indicative and may vary depending on the nature of the request, the quality of the documentation provided and any additional verification reasonably required.
Each reimbursement request may be reviewed to verify:
Where reasonably necessary, GlobalRecharge may request additional information or supporting documents before completing its review.
A request may be rejected where:
GlobalRecharge may temporarily suspend the review of a request where additional verification is reasonably necessary.
Any assessment shall be carried out in accordance with these Terms and applicable mandatory law.
Once a reimbursement request has been approved, the validated amount will generally be returned:
The amount reimbursed cannot exceed:
whichever is lower.
The time required for an approved reimbursement to appear may vary depending on the payment method, payment service provider or financial institution involved.
GlobalRecharge does not control processing times imposed by third-party financial institutions after a reimbursement has been issued.
No electronic wallet, stored-value account or internal cash balance is created for the User.
The Mobile Expense Benefit is intended exclusively for genuine and eligible expenses incurred by the relevant User.
GlobalRecharge may reject, suspend or investigate a reimbursement request where there are reasonable grounds to suspect:
Where fraud or serious abuse is reasonably established, GlobalRecharge may suspend or terminate access to the Mobile Expense Benefit and, where appropriate, the User's subscription, subject to these Terms and applicable law.
GlobalRecharge may also take any reasonable action required to protect the Platform, its Users, its service providers or its legal rights.
Access to the Mobile Expense Benefit requires an active and eligible GlobalRecharge subscription.
The applicable benefit and monthly reimbursement limit depend on the subscription plan maintained by the User.
Cancellation, expiry or termination of the subscription prevents the submission of new reimbursement requests after the subscription ceases to be active, subject to:
The Mobile Expense Benefit:
Cancellation of the subscription does not create any entitlement to receive the unused portion of a monthly reimbursement limit in cash or any other form.
The Mobile Expense Benefit remains subject at all times to the eligibility, documentation, verification and monthly limitation requirements set out above.
Users may cancel a recurring GlobalRecharge subscription at any time in accordance with Article 6.
Cancellation may be completed:
Cancellation prevents future automatic renewals.
To prevent a subsequent renewal charge, the cancellation request must be submitted before the relevant renewal has been processed.
Unless otherwise required by applicable law or expressly provided under the Refund Policy, cancellation takes effect in relation to future subscription renewals.
Where a subscription period has already been validly paid for, the User will normally retain access to the applicable subscription benefits until the end of that billing period.
Cancellation does not automatically entitle the User to a prorated refund for the unused portion of a billing period already commenced.
Any refund request will be assessed separately in accordance with Article 9 and the Refund Policy.
GlobalRecharge seeks to provide cancellation methods that are clear and reasonably accessible.
A User is not required to use only one specific cancellation channel where another cancellation method is expressly made available by GlobalRecharge.
Where cancellation is requested by email, GlobalRecharge may reasonably request information necessary to verify:
GlobalRecharge will not impose unnecessary procedural obstacles designed solely to prevent or delay cancellation.
GlobalRecharge may temporarily suspend, restrict or terminate access to all or part of the Services where reasonably necessary, including in cases of:
Any measure taken will be proportionate to the circumstances.
Where appropriate and legally permissible, GlobalRecharge may notify the User of the suspension or termination and the reason for it.
GlobalRecharge may take reasonable measures where a User engages in threatening, abusive, discriminatory or seriously inappropriate conduct toward customer support personnel or other persons involved in providing the Services.
Where the conduct is serious or repeated, access to customer support or the User account may be restricted or terminated to the extent reasonably necessary.
This provision does not prevent a User from making a legitimate complaint, challenging a transaction or exercising any lawful right.
Subscription cancellation and account closure are separate actions.
A User may cancel recurring billing without necessarily deleting their GlobalRecharge account.
Where an account is closed:
Account closure does not automatically require immediate deletion of transaction records that GlobalRecharge is lawfully required or entitled to retain for accounting, fraud-prevention, dispute-management or legal purposes.
Refunds are governed by these Terms and the GlobalRecharge Refund Policy.
Refund eligibility depends on:
Nothing in this Article excludes any right or remedy that cannot lawfully be excluded.
Certain GlobalRecharge products are supplied as:
These products may become usable immediately after delivery.
Once a valid digital code has been correctly delivered or made available to the User, it will generally be treated as fulfilled and may no longer be capable of cancellation or resale by GlobalRecharge.
Accordingly, subject to applicable mandatory law, a correctly delivered and valid code is generally non-refundable where the issue results solely from the User changing their mind.
A refund, replacement or other appropriate remedy may be considered where:
Hong Kong's Trade Descriptions Ordinance prohibits traders from wrongly accepting payment where they have no reasonable grounds for believing they can supply the product within the specified or a reasonable period.
Users must carefully verify the information entered before confirming a transaction.
Where a digital product has been correctly processed using incorrect information supplied by the User, including an incorrect:
GlobalRecharge may be unable to reverse, retrieve or replace the product.
Such circumstances do not automatically create a right to reimbursement.
However, GlobalRecharge will consider any request in accordance with the Refund Policy and applicable mandatory law.
Cancellation of a subscription prevents future renewals but does not automatically reverse a subscription charge for a billing period that has already commenced.
A subscription refund may nevertheless be appropriate where:
The mere fact that a User did not use all subscription benefits during a valid paid billing period does not, by itself, create an automatic right to a prorated refund.
Refund requests should be submitted to:
The User may be asked to provide information reasonably necessary to assess the request, such as:
For security reasons, Users should not send full payment card credentials or confidential banking credentials by email.
Users are encouraged to report delivery or technical issues promptly so that GlobalRecharge can investigate while relevant transaction information remains readily available.
However, failure to report an issue within an arbitrary fixed period such as 24 hours will not, by itself, extinguish a mandatory legal right.
This is preferable to the old clause stating that silence after 24 hours constituted definitive acceptance.
GlobalRecharge may carry out reasonable checks before granting a refund, replacement or other remedy.
These checks may include verification of:
Where appropriate, GlobalRecharge may request information from the relevant independent telecommunications or technical provider.
Depending on the nature of the issue, GlobalRecharge may provide an appropriate remedy including:
The remedy chosen will depend on the circumstances of the transaction and applicable law.
A remedy will not be described as purely "discretionary" where the User has a mandatory legal entitlement.
Approved refunds will generally be returned to the original payment method, where technically possible.
Where the original payment method cannot reasonably receive the refund, GlobalRecharge may use another lawful and appropriately verified reimbursement method.
The time required for funds to appear may depend on the relevant payment provider or financial institution.
No refund will be knowingly sent to an unrelated third party without appropriate verification.
These Terms and the contractual relationship between the User and SIXLABS Studio Limited are governed by the laws of the Hong Kong Special Administrative Region.
Where a User is entitled to mandatory consumer protections under the law of another jurisdiction that cannot lawfully be excluded by contract, nothing in this choice-of-law clause is intended to deprive the User of those protections.
Before commencing formal proceedings, Users are encouraged to contact GlobalRecharge so that the parties may attempt to resolve the matter efficiently and in good faith.
The User may contact:
The communication should, where possible, include:
GlobalRecharge may request additional information reasonably necessary to investigate the dispute.
I would not impose a compulsory 60-day waiting period. It is unnecessarily restrictive for ordinary consumer disputes.
Subject to any mandatory jurisdictional rights available to consumers, disputes that cannot be resolved amicably may be submitted to the competent courts of Hong Kong.
Nothing in this provision prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where appropriate.
I would not include mandatory arbitration by default in the current GlobalRecharge Terms.
Hong Kong has a well-developed arbitration framework, but a mandatory consumer arbitration clause is not automatically advantageous. It adds complexity and could create unnecessary enforceability arguments for international consumers.
If SIXLABS later wants arbitration for B2B or high-value disputes, it is better drafted as a targeted clause rather than copied from the previous Cyprus version.
I would also remove the blanket class-action waiver.
That clause came from a US-style contract and does not need to appear in standard Hong Kong consumer terms.
The Terms should not attempt to prevent a User from exercising procedural or collective rights where such rights are mandatory under the law applicable to that User.
The parties acknowledge that contractual communications, orders, confirmations and other records may be created and maintained electronically.
GlobalRecharge may retain electronic records relating to matters including:
Hong Kong's Electronic Transactions Ordinance recognises electronic records within its statutory framework, including designated receipt of electronic records in appropriate circumstances.
Electronic records may be relied upon as evidence of transactions and interactions with the Platform to the extent permitted by applicable law.
This may include:
However, I would completely delete the old wording that such records constitute "sovereign, probative and irrefutable evidence."
That is far too aggressive.
The correct wording is simply that electronic records may be relied upon as evidence subject to applicable evidentiary law and the User's right to challenge their accuracy or authenticity.
Nothing in this Article:
GlobalRecharge seeks to maintain reliable and continuous access to the Platform and its Services.
However, due to the nature of digital and telecommunications infrastructure, GlobalRecharge does not guarantee that the Platform or every individual Service will be available continuously, uninterrupted or free from technical errors.
Availability may depend on factors including:
Nothing in this Section affects any obligation relating to a paid Service that has already been purchased.
GlobalRecharge may temporarily restrict access to all or part of the Platform where reasonably necessary for:
Where reasonably practicable, GlobalRecharge will seek to minimise material disruption to Users.
GlobalRecharge may add, modify, replace, suspend or discontinue individual products, features or Services for legitimate operational, technical, commercial, security or legal reasons.
This may include changes resulting from:
Such changes will not retroactively remove rights associated with a completed transaction or billing period already paid for, except where continued performance has become legally or technically impossible or where otherwise permitted by applicable law.
Changes to the essential characteristics, pricing or material benefits of an existing subscription are governed principally by Articles 6 and 7.
Where a material change substantially affects a paid subscription, GlobalRecharge will provide appropriate information or notice where reasonably required and will respect any mandatory rights available to the User.
Where a paid Service becomes materially unavailable due to circumstances attributable to GlobalRecharge, GlobalRecharge will take reasonable steps to:
Depending on the circumstances, an appropriate remedy may include re-performance, replacement, extension of access, partial reimbursement or refund.
The appropriate remedy will depend on the nature, duration and impact of the disruption and any mandatory law applicable to the transaction.
This is considerably safer than promising an automatic pro-rata refund after exactly seven days.
Certain Services rely on independent telecommunications operators, technical providers and other third-party infrastructure.
GlobalRecharge is not responsible for the operation of networks it does not control.
However, the involvement of a third-party provider does not automatically relieve GlobalRecharge of obligations it has expressly undertaken toward the User or of liabilities that cannot lawfully be excluded.
GlobalRecharge seeks to ensure that descriptions of Services, benefits, availability and pricing presented on the Platform are materially accurate.
Hong Kong's Trade Descriptions Ordinance prohibits unfair trade practices including false descriptions of services, misleading omissions and wrongly accepting payment.
Where GlobalRecharge becomes aware of a material error affecting a product or Service, it may correct the relevant information and, where necessary, take appropriate measures concerning affected transactions.
A GlobalRecharge account may remain accessible even where the User does not currently maintain an active paid subscription.
Cancellation of a subscription does not, by itself, necessarily result in closure of the User's account.
Where available, the User may continue to access non-subscription account functionality, transaction records or other Services that do not require an active subscription.
GlobalRecharge may classify an account as inactive following an extended period without meaningful activity.
For security, data-minimisation or operational reasons, GlobalRecharge may eventually close or archive an inactive account where reasonably appropriate.
GlobalRecharge will not state an artificial fixed retention period unless that period reflects its actual technical and operational practices.
Where appropriate, notice may be provided before permanent account closure.
A User may request closure of their GlobalRecharge account.
Account closure is distinct from subscription cancellation.
Where an active subscription exists, the User should cancel the subscription in accordance with Article 6. Where technically possible, GlobalRecharge may process both requests together where the User clearly requests both cancellation and account closure.
Closing an account may result in the loss of access to:
Account closure does not create an entitlement to receive unused subscription benefits in cash.
Users should securely retain any PIN, voucher, recharge code, eSIM information, invoice or other digital item they may reasonably require after completing a transaction.
GlobalRecharge does not guarantee indefinite dashboard access to previously delivered digital credentials.
Account closure may therefore prevent future access through the Platform to certain previously displayed information.
This does not invalidate a digital product that has already been validly delivered, subject to the conditions applicable to that product.
Closure of an account does not necessarily result in immediate deletion of all associated information.
Certain records may be retained where reasonably necessary for purposes including:
Personal data retention, deletion and anonymisation are governed by the Privacy Policy and applicable data protection law.
I would keep the details there rather than duplicating retention rules in the Terms.
GlobalRecharge may close or restrict an account in the circumstances described in Article 8, including serious fraud, unlawful activity, persistent payment failure or material breach of these Terms.
Any such measure will be proportionate to the circumstances and will not extinguish accrued rights or mandatory remedies.
GlobalRecharge seeks to provide purchased Services in accordance with the material description presented to the User at the time of the transaction.
This includes, as applicable:
The Service actually provided should materially correspond to what was represented during the purchase process.
This is particularly important under Hong Kong's consumer framework, which prohibits false descriptions and misleading omissions relating to services.
Where a digital product does not materially correspond to the order due to circumstances attributable to GlobalRecharge, the User should contact customer support.
Examples may include:
GlobalRecharge may investigate the circumstances before determining the appropriate remedy.
Where a legitimate problem is confirmed, GlobalRecharge may provide an appropriate remedy depending on the nature of the issue, including:
Where applicable law requires a particular remedy, the User's mandatory rights will prevail.
GlobalRecharge is not responsible for a failure caused solely by circumstances attributable to the User, including:
This provision does not apply where GlobalRecharge contributed to the failure or where applicable law provides otherwise.
Certain Services, particularly eSIM, roaming, mobile data and connectivity services, may require:
Where material compatibility requirements are known and relevant to the purchase, GlobalRecharge will seek to make them reasonably available before the relevant transaction.
Users remain responsible for verifying that their device satisfies clearly disclosed compatibility requirements.
Network speeds, coverage, signal quality and telecommunications performance may vary due to factors outside GlobalRecharge's direct control.
Unless expressly guaranteed for a particular Service, GlobalRecharge does not warrant:
This does not affect GlobalRecharge's obligation to supply the specific digital product or benefit actually purchased.
Users experiencing an issue with an order, subscription, reimbursement request or other Service are encouraged to contact GlobalRecharge promptly at:
To enable efficient investigation, the User should provide, where reasonably available:
Where a mobile number or other identifier is relevant, only the information reasonably necessary for the investigation should be provided.
GlobalRecharge will seek to review legitimate complaints fairly and within a reasonable period.
Depending on the nature of the complaint, GlobalRecharge may:
The fact that GlobalRecharge investigates a complaint does not constitute an admission of liability.
If a complaint cannot initially be resolved through customer support, the User may request further review of the matter.
The User should clearly identify:
GlobalRecharge may then carry out an additional review where appropriate.
GlobalRecharge encourages good-faith resolution of disputes before formal proceedings are commenced.
Nothing in this Article requires the User to complete an unnecessarily lengthy internal procedure or prevents the User from exercising a legal right that cannot lawfully be restricted.
This Article should be read together with Article 10 — Governing Law, Disputes and Electronic Records.
Where applicable, an individual consumer may seek assistance from the Hong Kong Consumer Council in relation to a consumer dispute.
The Consumer Council handles eligible consumer complaints primarily through conciliation, helping consumers and traders attempt to reach a mutually acceptable resolution. It is not a court and does not itself adjudicate disputes.
This replaces the obsolete EU ODR clause in your original document.
The EU Online Dispute Resolution platform should not be presented as GlobalRecharge's primary dispute mechanism for a Hong Kong company.
Where a dispute cannot be resolved amicably, the User may pursue any remedy available under applicable law.
For eligible Hong Kong consumer disputes, the Consumer Council notes that unresolved claims may, depending on their value and circumstances, subsequently be brought before the appropriate Hong Kong court or tribunal.
GlobalRecharge will be responsible for losses directly resulting from a breach of its contractual obligations to the extent that such liability arises under applicable law.
Nothing in these Terms is intended to exclude or restrict liability where such exclusion or restriction would be unlawful.
Subject to applicable law, GlobalRecharge will not be responsible for a failure, delay or interruption caused by circumstances outside its reasonable control, including:
Where such an event affects an existing paid Service, GlobalRecharge will take reasonable steps to mitigate its effects and resume or otherwise address the affected Service where reasonably possible.
GlobalRecharge will not be responsible to the extent that a loss or failure results from:
This limitation applies only to the extent that the relevant circumstance actually caused or contributed to the loss.
GlobalRecharge facilitates access to products and Services that may depend on independent mobile operators and technical providers.
GlobalRecharge does not control and therefore cannot guarantee the operation, coverage, network performance or infrastructure of those independent third parties.
However, reliance on a third-party provider does not exclude GlobalRecharge's responsibility for obligations that it has expressly undertaken toward the User or liabilities that cannot lawfully be excluded.
Where the User acts as a consumer, GlobalRecharge does not seek to exclude liability for reasonably foreseeable direct loss resulting from its breach of these Terms.
GlobalRecharge will not ordinarily be responsible for losses that were not reasonably foreseeable when the relevant contract was entered into, subject always to applicable mandatory law.
Where the User purchases or uses the Services wholly or predominantly for business purposes, then, to the fullest extent permitted by applicable law, GlobalRecharge will not be liable for indirect or consequential commercial losses, including:
For business Users only, GlobalRecharge's aggregate contractual liability arising from the relevant Service will, to the extent legally permissible, be limited to the total fees paid by that business User to GlobalRecharge in connection with the affected Services during the six months preceding the event giving rise to the claim.
I would use six months rather than your old three-month cap; it is less aggressive and easier to defend commercially.
Nothing in these Terms excludes or restricts liability for:
Any exclusion or limitation of liability contained in these Terms applies only to the maximum extent permitted by applicable law.
The Platform and its proprietary content, including its:
are owned by or licensed to SIXLABS Studio Limited and are protected by applicable intellectual property laws.
Nothing in these Terms transfers ownership of such intellectual property to the User.
Subject to compliance with these Terms, GlobalRecharge grants the User a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Platform for its intended purpose.
This permission does not include any right to commercially reproduce, redistribute, sublicense or exploit GlobalRecharge's proprietary technology or content.
Names, trademarks, logos and other identifiers relating to mobile operators, telecommunications providers or other third parties remain the property of their respective owners.
Their appearance on GlobalRecharge is intended solely to identify the relevant operator, network, compatible product or Service.
Unless expressly stated otherwise, such use does not imply:
This wording remains consistent with the independent-intermediary position we established in Article 3.
Except where expressly authorised by GlobalRecharge or required by applicable law, Users must not:
I would remove the reference to EU Directive 2019/790 from the old version. We do not need an EU text-and-data-mining reservation in the core Terms of a Hong Kong operator.
To the extent permitted by applicable law, Users must not reverse engineer, decompile, disassemble or otherwise attempt to derive proprietary source code or circumvent security mechanisms of the Platform.
This restriction does not apply where applicable law expressly provides a right that cannot contractually be excluded.
Users must use GlobalRecharge lawfully and in accordance with these Terms.
The Platform must not knowingly be used to:
Users must not:
In connection with the Mobile Expense Benefit, Users must not:
GlobalRecharge may verify reimbursement requests as described in Article 7.
Information supplied to GlobalRecharge through customer support, reimbursement requests or account functionality must not knowingly be fraudulent, unlawful or materially misleading.
Users must not use GlobalRecharge's communication channels to send malicious code, unlawful material or communications intended to threaten or seriously harass staff.
Nothing in this provision restricts a User's right to make a complaint, criticise the Service or pursue a legitimate dispute.
Where GlobalRecharge reasonably believes that a material violation has occurred, it may take proportionate measures including:
Where required or permitted by applicable law, GlobalRecharge may preserve or disclose relevant information to competent authorities.
Personal data will be handled in accordance with the Privacy Policy and applicable law.
SIXLABS Studio Limited processes personal data in accordance with its Privacy Policy and applicable data protection requirements.
As a Hong Kong company, the principal local framework is the Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles.
Those principles address, among other matters, lawful and proportionate collection, accuracy and retention, use of personal data, security, transparency, and rights of access and correction.
The Privacy Policy explains in greater detail:
The Privacy Policy should be read together with these Terms.
GlobalRecharge will seek to collect personal data that is reasonably necessary for legitimate purposes connected with the Services.
Reasonable security measures will be used to protect personal data against unauthorised or accidental access, processing, erasure, loss or use.
Hong Kong's PCPD specifically requires practicable measures concerning personal-data security and states that personal data should not be retained longer than necessary for the relevant purpose.
Depending on the User's location and the circumstances of processing, additional mandatory privacy laws may apply.
Nothing in these Terms is intended to exclude rights granted under data protection legislation that applies mandatorily to a particular processing activity.
This is much more accurate than declaring globally that all processing is simply governed by "GDPR & UK GDPR", as your old Article 18 did.
SIXLABS Studio Limited may assign or transfer its rights or obligations under these Terms in connection with:
Any such transfer will remain subject to applicable law.
Where the transfer materially affects an existing User's contractual rights, GlobalRecharge will take reasonable steps to ensure that those rights are appropriately preserved or that any notice or remedy required by law is provided.
A User may not sell, assign or transfer:
to another person without GlobalRecharge's prior consent, except where applicable law provides otherwise.
This does not prohibit the legitimate purchase of a digital product intended for another recipient where the relevant Service expressly permits it.
By using the Platform, Users acknowledge that GlobalRecharge may communicate electronically in connection with the Services.
Communications may include:
Users are responsible for maintaining accurate contact details associated with their account.
GlobalRecharge is not responsible for a User's failure to receive a communication solely because the User supplied an incorrect or obsolete email address, except where otherwise required by law.
Unless a different method is expressly specified for a particular matter, communications concerning the Services may be sent to:
The User should provide sufficient information to identify the relevant account, transaction or issue.
Electronic communications will be treated as sent when dispatched through GlobalRecharge's systems and received in accordance with applicable law and ordinary electronic transmission principles.
I would remove the artificial presumption that every email is legally received on the next business day. Your old Article 20 imposed exactly that presumption. It is unnecessary for normal consumer Terms.
These Terms, together with the contractual policies and information expressly incorporated into them, constitute the agreement between the User and GlobalRecharge concerning the relevant Services.
This includes, where applicable:
This clause does not exclude representations, rights or remedies that cannot lawfully be excluded.
If any provision of these Terms is held by a competent court or authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or severed to the minimum extent necessary.
The remaining provisions will continue in effect to the extent legally possible.
I prefer this to saying a court must replace the clause with one reproducing SIXLABS's "economic intention".
A failure or delay by GlobalRecharge in exercising a contractual right does not automatically constitute a waiver of that right.
A waiver relating to one particular circumstance does not automatically constitute a continuing waiver.
Except where these Terms expressly provide otherwise, a person who is not a party to the contractual relationship between the User and SIXLABS Studio Limited has no independent contractual right to enforce these Terms.
However, this clause does not affect rights that a third party may have independently under applicable law.
Nothing in these Terms creates a partnership, employment relationship, joint venture or general agency relationship between the User and SIXLABS Studio Limited.
The User acts on their own behalf when purchasing or using the Services unless otherwise expressly agreed.
Neither party will be responsible for delay or failure to perform an obligation to the extent caused by an event genuinely outside that party's reasonable control, subject to applicable law.
For GlobalRecharge, this may include:
The affected party must take reasonable steps to mitigate the effects of the event.
Payment-provider problems or ordinary technical difficulties will not automatically constitute force majeure merely because a third party is involved.
GlobalRecharge may update these Terms where reasonably necessary due to:
The version applicable to a completed one-time transaction will generally be the version in effect when that transaction was entered into.
For ongoing subscriptions, material changes will be communicated in accordance with Article 6 where appropriate.
Changes will not retroactively remove accrued rights unless required by applicable law.
Provisions which by their nature are intended to continue after termination will survive account closure or termination to the extent necessary.
This includes, where relevant, provisions concerning:
The governing law and dispute-resolution provisions applicable to these Terms are set out in Article 10.
For the avoidance of doubt, the contractual relationship with SIXLABS Studio Limited is governed by the laws of the Hong Kong Special Administrative Region, subject to mandatory rights that may apply to a User under applicable law.
This platform operates solely as an independent intermediary, acting on behalf of its users in connection with the procurement and delivery of mobile credit top-up solutions and telecommunications services. Unless expressly stated otherwise, the publisher holds no legal affiliation, commercial approval, or sponsorship arrangement with any of the mobile network operators referenced herein. All trademarks, logos, and trade names reproduced remain the exclusive property of their respective owners and are used solely for the purpose of objectively identifying the relevant services. For further information, users are invited to refer to the applicable Terms and Conditions of Sale and Use .